Customer Onboarding Best Practices
- No Comments
- May, 02, 2017
- David Lithwick
- Customer Experience
Introduction Adopting best practices for customer onboarding is a key factor in client retention and loyalty. Many businesses today are allocating resources to competitive intelligence, mystery shopping and market research. This is in an effort to gain a competitive advantage and increase both share of wallet and market share. However, in my experience, ensuring the […]
Read MoreBlending Competitive Intelligence with Market Research
- No Comments
- Mar, 06, 2017
- David Lithwick
- Competitive Intelligence
Introduction If you are a researcher, you might consider, as a tactic, blending competitive intelligence with market research in adding value to your employer’s or client’s success. I define Competitive intelligence by focusing on the words themselves: “Competitive:” investigating competitor activities, and “Intelligence:” using your expertise and intellect to analyze that data & information […]
Read MoreSubscribe to our Blog
Blog Archives
Blogs by Category
Recent Blog Posts
- Capturing Millennial Banking Business: Key Mystery Shop Questions April 11, 2022
- How Do Canadian Credit Unions Measure-Up to RBC in Customer On-boarding? September 13, 2021
- How Much New Business are your Credit Union Branches Turning Away? Ten Mystery Shop Questions to Ask! June 25, 2021
- Digital Experience 101 – Mystery Shop Results – How do Banks Measure Up? May 18, 2021