Understanding the Impact of “Customer Churn”
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- May, 10, 2017
- David Lithwick
- Customer Experience
Customer churn should be top of mind for all organizations. The importance of a strategically executed customer onboarding program was our last topic. Such a program cements new customer loyalty and commitment. A strong onboarding program also sets the stage for the new customer bringing you more of their business. However, the flip side of […]
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