Growing your Credit Union’s Member Base? Eight Self-Inflicted Pain Points to be Aware of and Avoid!
Introduction With the trend to mergers and obtaining Federal status, credit unions are intensifying efforts to grow their member base. However, an impediment to this goal is the frustration experienced by some potential members when trying to schedule an appointment. Listed below are 8 examples (i.e., “Pain Points”) underscoring the issue. (Findings are based on […]
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COVID ALERT: Credit Union Branch Oversights in Following Safety Protocols
This post lists a number of COVID-19 safety protocols overlooked when we recently mystery shopped 16 credit unions.
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COVID Alert: 10 Novel Strategies Credit Unions Use to Help Members Feel Safe and Embrace Digital Banking
During a recent mystery shop of 16 credit unions, these innovative approaches to helping members feel safe and embrace digital banking caught our attention.
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