COVID ALERT: Credit Union Branch Oversights in Following Safety Protocols
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- Nov, 22, 2020
- David Lithwick
- Mystery Shopping
This post lists a number of COVID-19 safety protocols overlooked when we recently mystery shopped 16 credit unions.
Read MoreCOVID Alert: 10 Novel Strategies Credit Unions Use to Help Members Feel Safe and Embrace Digital Banking
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- Nov, 12, 2020
- David Lithwick
- Customer Experience, Mystery Shopping
During a recent mystery shop of 16 credit unions, these innovative approaches to helping members feel safe and embrace digital banking caught our attention.
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