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Background/Goal
During this pandemic, financial institutions (FIs) are making impressive efforts to safeguard retail customers and promote digital banking. Ten industry best practices are listed in the following table.
The goal of this article is to check those boxes that your FI is achieving. Then find out your FI’s score.*
10 Financial Institutions Industry Best Practices
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* Number of boxes checked = score
- 9 or 10 = Excellent
- 7 or 8 = Very good
- 5 or 6 = Good
- 1, 2 or 3 = Fair