Whether pinpointing gaps in sales delivery, assessing complaint resolution, or bench-marking customer excellence, our consumer and B2B mystery shoppers provide feedback on every detail of their experience.
What Makes Our Mystery Shopping Approach Unique?
- We recruit shoppers who specifically fit the customer scenarios you require. For example, in commercial banking shops, we recruit CFOs of businesses generating $10-$25 million in annual sales.
- We verbally brief and debrief each mystery shopper as well as encourage clients to speak to shoppers directly.
- We blend competitive intelligence and customer journey mapping with the mystery shoppers’ findings to create a deep understanding of the competitive situation.
Contact Market Alert Limited to discuss your mystery shopping needs.