ATB Financial, BMO, CIBC, ICICI Bank, JPMorgan Chase & Co, RBC, Scotiabank, TD, Tangerine, Wells Fargo

Credit Unions:

Access, Alterna Savings, Coast Capital Savings, Coastal Community, East Coast, First Ontario, Libro, Sunrise, Van City


Canada Life, Manulife, RBC Insurance

Payroll & Payment Solutions:

ADP, Moneris


“David and his team recently conducted a very thorough mystery shop of our competitors in financial services, specifically the major banks. We now have a much better understanding about our competitors’ strengths, weaknesses, and opportunities for how we can develop our service experiences to continue to build strong relationships with our members and clients, thanks to the results of the mystery shop.
Marc Fairgray, Research & Product Specialist, Coastal Community Credit Union

“I worked with David for three years on a large scale mystery shopping project. His level of expertise is impressive. He is able to deliver against difficult recruit requests and his attention to detail is second to none. It is a pleasure working with David.”
Renay Russell, Manager Consumer Insights, TD

“David and his team of experienced mystery shoppers provided the valuable feedback and insights we were seeking to better understand how our front-line execution aligned with our brand promise. Market Alert Limited has been a great partner to work with.”
Kim Moseley, VP, Product and Marketing Communications, Alterna Savings

“Their dedication to the project, identifying issues and commitment to success were second to none. And their analytical capacity ensured that the competitive study provided realistic and comprehensive information. It was very easy to work with Market Alert Limited.”
Laura Aveledo, Product Manager, Moneris