Insights and Tips to Put You Ahead
COVID Alert: 10 Novel Strategies Credit Unions Use to Help Members Feel Safe and Embrace Digital Banking
- No Comments
- Nov, 12, 2020
- David Lithwick
- Customer Experience, Mystery Shopping
During a recent mystery shop of 16 credit unions, these innovative approaches to helping members feel safe and embrace digital banking caught our attention.
Read More10 Tips to Kick Off Your Competitive Intelligence Program
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- Oct, 17, 2020
- David Lithwick
- Competitive Intelligence
Competitive intelligence research can help your company get ahead, but to be effective, it has to be done right. Here are 10 tips to help you kick off your competitive intelligence program.
Read MoreBank and Credit Union 1-Minute COVID Quiz
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- Oct, 03, 2020
- David Lithwick
- Customer Experience
Take the 1 Minute COVID Quiz to find out how your financial institution is scoring against the industry’s best practices.
Read MoreMystery Shop Report Tips for Financial Institutions
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- Sep, 28, 2020
- David Lithwick
- Mystery Shopping
Mystery shop report tips that will help you get the most out of the data collected by financial institutions’ mystery shoppers.
Read MorePharma Competitive Intelligence – Digital Marketing Programs
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- Aug, 30, 2020
- David Lithwick
- Competitive Intelligence
Competitive intelligence tips and examples to help pharmaceutical companies identify competitors’ digital selling programs.
Read MoreMystery Shop Reports: Tips to Make Them Easy to Follow, Concise, & Visually Impactful
- No Comments
- Jul, 28, 2020
- David Lithwick
- Mystery Shopping
Mystery shop reports tips that will help make your findings easy to follow, concise and impactful.
Read MoreInvestors Group – An Example of Innovative COVID-19 Messaging
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- May, 01, 2020
- David Lithwick
- Customer Experience
Investors Group The page heading, “Helping you navigate uncertain times and stay focused on long-term goals”, is a refreshing change. It brings a sense of control during a chaotic period. This message is reinforced by the Investors Groups’ EVP’s “Market Volatility Update” video with uplifting comments such as, “Equity markets will recover at lightning speed […]
Read More5 Pharmaceutical Competitive Intelligence Pitfalls to Avoid
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- Apr, 06, 2020
- David Lithwick
- Competitive Intelligence
Consider the following pharmaceutical competitive intelligence (CI) scenario: You’re racing against 2 competitors to launch a gene therapy drug to treat diabetes. With so much at stake, your marketing VP gives you the green light to set up a CI program to gain a clearer understanding of these competitor threats. Will you obtain the competitive information […]
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